I am having difficulties changing my password

If you are having difficulties changing your password the following are suggested options:

• If you have not already done so, follow the instructions to Download and install the Microsoft Authenticator app - Microsoft Support onto your phone.
• Add your PIA account to the Microsoft Authenticator app - Microsoft Support

You can try the following:

1. Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support; or
2. Use Microsoft Online Password Reset